Privacy Policy – Opal Suites

Overview

At Opal Suites, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (opalsuites.co.ke) or interact with our services, including contact forms and our chatbot.

Legal

FAQs

Terms of Service

Cookie Policy

Accessbilty Statement

01. What Information We Collect

We may collect:

Personal Information: Name, email address, phone number, and other details you provide via contact forms, chatbot interactions, or inquiries.
Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools (e.g., Google Analytics).
Device Information: Device type, operating system, and unique identifiers.

02. How We Use Your Information

We use your information to:

Respond to inquiries and provide customer support.
Improve our website and services through analytics.
Send marketing communications (with your consent).
Comply with legal obligations under Kenya’s Data Protection Act 2019 and other applicable laws.

03. Sharing Your Information

We may share your information with:

Service Providers: Third parties like Google Analytics and Botpress for analytics and chatbot functionality.
Legal Authorities: If required by law or to protect our rights.

We do not sell your personal information.

04.Cookies and Tracking

Under Kenya’s DPA and GDPR (if applicable), you have the right to:

Access, correct, or delete your personal information.
Object to or restrict processing.
Withdraw consent for marketing or cookies.

05. Data Security

We implement reasonable security measures to protect your data, but no system is completely secure. We are not liable for unauthorized access beyond our control.

06. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated “Last Updated” date.

Last Updated: May 6, 2025

Have more questions? Contact us at info@opalsuites.co.ke or use our chatbot.